Order by 19/12/24 for Christmas Delivery

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The Kaizen Promise

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Our Promise

Kaizen Print is named after a Japanese business philosophy that means ‘continuous improvement’ and we’re committed to applying that to our print process, the quality of our product and dedication to customer care. We pride ourselves on producing high-quality print and the four principles of Quality, Service, Sustainability and Care.
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Quality is King

We’re obsessed with print perfection and product quality.

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Speedy Service

As digital printers, we offer a significantly faster turnaround time compared to traditional printing methods.

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Sustainability

At Kaizen Print we’re open and forthright about our sustainability mission.

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Customer Care

We strive to make your online shopping and after-care experience as smooth as possible.

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Quality is King

If there is an issue with your order, we will do everything in our power to fix it. If the problem is ours, we are more than happy to reprint by letting us know as soon as possible. *(T&Cs apply)

As orders are made to your specification, please ensure that all artwork and order details are correct before submitting your order. We cannot take responsibility for any errors made during this order process. If you notice an issue with your order or artwork, please contact us before you receive your order confirmation and before it is sent to print.

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Speedy Service

At KaizenPrint, we're committed to providing the fastest turnaround times in the industry. If you encounter any issues with your order, our dedicated customer support team is available to assist you promptly.

Need a Rush Order? Let us know, and we'll do our best to expedite your order. For eligible orders, we offer rush printing services at competitive rates.

Double-Check Your Details To ensure a smooth production process, please carefully review your artwork and order details before submitting. If you notice any errors, contact us immediately for a quick correction.

Your Satisfaction is Our Priority We're dedicated to providing top-quality products and exceptional customer service. If you're not satisfied with your order, please reach out to us, and we'll work to resolve any issues to your satisfaction.

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Sustainability

At KaizenPrint, we're committed to making a positive impact on the planet. We believe that businesses should strive to be environmentally responsible while also achieving their goals.

Our Sustainability Pillars:

Benchmarking Excellence: We set the standard for sustainable practices in the printing industry, constantly striving to improve our processes and reduce our environmental footprint. Purposeful Actions: Every decision we make is guided by our commitment to sustainability. We consider the long-term impact of our actions and strive to make choices that align with our environmental goals. Continuous Improvement: We're dedicated to implementing practical measures to reduce our environmental impact and continually assess our progress.

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Customer Care

Your satisfaction is our top priority. If you have any questions or concerns about your order, please don't hesitate to contact our friendly customer support team.

You can reach us via our online chat 'Kaibot' or by raising a ticket within your 'My Tickets ' section in your account. You can also give us a or by phone (+44 28 9002 2474) or via email.

For a quick response, please review our FAQs before contacting us. You may find the answers to your questions there.

The Process

Everyone makes the occasional mistake, but how you handle them defines your business. Our promise to you is that in the unlikely event an issue arises, it’s our top priority to sort.

Submit a ticket

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You will need to have an account to submit a ticket, if not pop on our Kaibot chat or send us an email.

At any stage of your project, if you are not entirely happy with the service provided, please get in touch and we’ll be happy to discuss the options to rectify this. You can call us between 8.30am and 5pm, Monday to Friday on +44 28 9002 2474

This was last updated September '24. We reserve the right to update or revise this in line with company policy and customer feedback.

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